Job Type: Full time Onsite

Hours: Monday - Friday 8:30am - 5:00pm

Salary: $40,000

What Differentiates Us From Other Companies

• This position is open due to company growth
• We use the #1 CRM - Salesforce
• Meaningful work life balance - We do not work after hours, get home for uninterrupted time with family and friends
• $1,200 yearly wellness/health bonus
• 29 paid days off: 14 PTO + 4 Sick Days + 11 Bank Holidays
• 15 Work From Home days per year
• Casual dress code
• Stocked break room
• Vision and Dental Insurance
• Generous health reimbursement & HSA program
• 401k with match up to 6 percent
• 1 hour lunch

About the role

We are seeking a Customer Support Specialist to join our growing team. You will be responsible for helping customers by providing product and service information, resolving funding/balance issues, and resolving technical issues. Training will be provided but must have prior customer service and tech support experience.

About us

National Processing is a growing fintech company, providing one of the nations highest rated payment processing services. We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 16 years.

Responsibilities

• Handle customer inquiries and support requests
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications

• 1+ years experience in customer service, tech support, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Attention to detail and organization skills
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Phones skills are a must